Terms & Conditions

1. General Acceptance

By visiting Magic Prem Cafe or using our services, you agree to comply with these Terms & Conditions and all applicable laws and regulations governing restaurant operations in India. The management reserves the right to amend or update these terms at any time without prior notice.

2. Reservations and Booking

  • Reservations can be made via phone, online, or in person.
  • Advance bookings for special events require a deposit, non-refundable if canceled within 48 hours of the booking.
  • Seating arrangements are subject to availability and management discretion.

3. Menu and Pricing

  • Menu items and prices are subject to change without notice due to seasonal availability and market conditions.
  • All prices are inclusive of applicable taxes unless stated otherwise.
  • Special dietary requirements should be communicated in advance but cannot always be guaranteed.

4. Payment Terms

  • All orders must be paid in full upon completion of service.
  • Accepted payment methods include cash, credit/debit cards, and approved digital wallets.
  • No credit or delayed payments are permitted without prior written agreement.

5. Food Quality and Safety

  • Magic Prem Cafe adheres to strict hygiene and food safety standards prescribed by food safety authorities.
  • Customers are requested to inform staff immediately of any food allergies or intolerances.
  • The restaurant is not liable for any adverse reactions if allergies are not disclosed beforehand.

6. Cancellations and Refunds

  • Cancellation policies vary for dine-in, takeaway, and event catering as detailed during booking.
  • Refunds for prepaid orders or deposits will be processed according to the cancellation terms stated at booking.
  • No refunds are offered for consumed food or services unless a quality issue is confirmed by management.

7. Conduct and Liability

  • Patrons are expected to behave respectfully towards staff and other customers.
  • Magic Prem Cafe reserves the right to refuse service or remove individuals exhibiting disruptive, abusive, or illegal behavior.
  • The restaurant is not liable for personal belongings lost or damaged on the premises.

8. Intellectual Property

  • All content on our website including text, images, logos, and recipes are proprietary and protected.
  • Unauthorized reproduction, distribution, or commercial use of any content is prohibited without written consent from Magic Prem Cafe.

9. Privacy

  • Customer information collected for reservations, loyalty programs, or marketing is handled with confidentiality.
  • Data is never sold or shared with third-party entities without prior consent unless required by law.

10. Changes to Services

  • Magic Prem Cafe reserves the right to modify the menu, opening hours, or services without prior notice due to operational requirements or external circumstances.

11. Complaints and Feedback

  • Any complaints regarding food quality, hygiene, or service must be reported immediately to management.
  • Feedback is welcomed and valued to improve our service standards.

12. Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
  • Any disputes arising will be subject to the exclusive jurisdiction of the courts in Ajmer district, Rajasthan.